Privacy Policy

1. Introduction

Arzana, Inc. (“Arzana,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data we collect from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at arzana.dev, use our products, or otherwise interact with us.

2. Information We Collect

We may collect the following categories of information:

• Contact information: Name, email address, phone number, company name, and job title provided when you book a demo, fill out a form, or contact us.
• Account data: Login credentials and account preferences when you use the Arzana platform.
• Usage data: Information about how you interact with our website and products, including pages visited, features used, and session duration.
• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically.
• Business data: Operational data you provide or that is processed through the Arzana platform, including orders, quotes, invoices, and vendor information.

3. How We Use Your Information

• Provide, maintain, and improve our products and services
• Process transactions and send related communications
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Train and improve our AI models using anonymized, aggregated data
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address fraud and security issues

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, analytics, email delivery, and payment processing partners who assist in operating our business.
• Business partners: ERP and CRM vendors when necessary to provide integrations you have requested.
• Legal requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, regular security audits, and SOC 2 Type II compliance. Your business data is isolated per customer and never shared across accounts.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Business data processed through the platform is retained per your subscription agreement. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@arzana.ai.

8. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Arzana, Inc.
San Francisco, CA
privacy@arzana.ai