Customer Service

AI responds to routine inquiries using live order data, product specs, and your SOPs. Escalates what it cannot handle.

Setup

Getting started with Customer Service.

Upload product specs, customer service SOPs, and return policies. Connect to live order and shipment data.

How it works

Receive customer email or support request

AI checks live order status, shipment tracking, product specs, and SOPs for context

Respond to routine inquiries automatically — order status, ETAs, product questions

Escalate complex issues with full summary attached, flag repeat issues by customer or product

Handle returns from request through credit in the same system as the original order

Explore more tools

Receive RFQ emails, match parts against your catalog, validate pricing, and send professional quotes automatically.

Train a custom AI model on your historical job costs. Generate accurate estimates that maintain target margins.

Read incoming POs from email and PDF. Validate line items against your catalog and customer pricing. Flag discrepancies.

Discover how Arzana can put time back in your hands for what matters most.