Customer Service
Answers routine status and spec questions from live order data and your SOPs, and escalates what it cannot handle.
How it works
From trigger to outcome.
Arzana indexes your specs, SOPs, order history, and shipping data so every reply is grounded in live facts.
Product Specs
2,418 SKUs
Live Order Data
Epicor, JobBoss
Shipping
FedEx, UPS, XPO
Customer History
3,140 accounts
Product Specs
GVS300 Sensor, Torque Encoders, Mounting Brackets
Order System
Epicor, JobBoss, custom Outlook add-in
Production Status
MES live feed, 8 machine groups
Shipping Carriers
FedEx Freight, UPS, XPO Logistics
SOPs
Return policy, lead-time escalation, warranty terms
Customer History
All past orders, open POs, prior tickets
Setup
Live in 30 to 60 days.
On site
Load your product specs, SOPs, and return policy. Connect live order and shipment data. A forward deployed engineer spends a week on your floor, interviewing your team and mapping your data.
Build
We train Customer Service against your own history, document formats, and pricing rules, not an industry template.
Beta
Your team runs it on live jobs, next to the current process. We fix what it misses before you switch over.
Live
Written into your ERP. Data hosted in a secure environment. Arzana keeps you on frontier models, with continuous agent retraining.
Why Customer Service
Results you can measure.
Status questions answered without a person
Escalations arrive with the context already gathered
Repeat issues flagged by customer and product
Returns handled in the same system as the order
Faster replies, fewer interruptions
Explore more tools
Other Arzana Agents.
Prospecting
Finds companies that look like your best customers, enriches the contacts, and drafts the outreach to each one.
Learn more
Quoting
Prices incoming RFQs off your own cost model and your past jobs, and returns a complete quote with the breakdown behind it.
Learn more
Estimating
Reads prints, models, and spec sheets from RFQ emails and builds a BOM- and router-derived estimate in minutes.
Learn moreCustomer Service, frequently asked questions
How does Arzana's Customer Service tool work?
Answers routine status and spec questions from live order data and your SOPs, and escalates what it cannot handle. It is built against your history, document formats, and pricing rules, and writes back into the ERP you already run.
How long does it take to set up Customer Service?
30 to 60 days to go live. A forward deployed engineer spends a week on your floor. Setup begins with: Load your product specs, SOPs, and return policy. Connect live order and shipment data.
Does Customer Service integrate with my existing ERP?
Yes. Arzana integrates with manufacturing ERPs including Epicor, Infor, JobBoss, E2, Plex, IQMS, Label Traxx, Global Shop, SAP, QuickBooks, NetSuite, Sage, IFS, Microsoft Dynamics, and Prophet 21. We also integrate with CRM platforms like Salesforce, HubSpot, Pipedrive, and Zoho, and email systems including Gmail and Outlook. We build custom integrations at no additional cost.
What kind of accuracy does Customer Service achieve?
Arzana's Customer Service tool achieves 99%+ accuracy on data processing, document extraction, and automated workflows. Every AI model is trained specifically on your data, your catalog, and your historical transactions, which means accuracy improves over time as the system learns your operation's patterns and edge cases.