Customer Service
Reads each question, checks the live order, and drafts the reply your team would, at any hour.
Your Customer Service agent finds the answers your customers are waiting for.
What’s different
Built for you
We build your Customer Service agent on site with your team, from your specs, your SOPs and the way you talk to customers. Never from an industry template.
On your systems
Your Customer Service agent reads each question, checks your live orders and drafts the reply, at any hour, inside your own environment.
Better with every agent
Start with Customer Service and add agents as you grow. Each one shares what the others know, so your time back multiplies with every agent.
How it works
From the question to the answer.
Your Customer Service agent reads the email, finds the order, checks its live status and drafts the reply your team would. Your team sends the reply.
How we build
On your floor, with your team.
Spend your hours where they count. Start with your Customer Service agent.
One platform
Every agent, connected.
- Works with
- Your ERP · Your CRM · Your inbox
- Your data
- Stays in its own separate environment.
End to end
Building for what’s next?
So are we. We work with manufacturers ready to automate end to end. Outgrown your ERP? We’ll replace it.
Customer Service, frequently asked questions
Your Customer Service agent reads each question, checks the live order, and drafts the reply your team would, at any hour. We build your Customer Service agent on site with your team, from your specs, your SOPs and the way you talk to customers. Never from an industry template.
On your floor, with your team, in four steps. An Arzana engineer spends time on your floor, learning how your team answers every question. We build your Customer Service agent on your specs and the know-how your team has earned. Your team runs live emails through your agent, and we tune it with their experience until it replies like you. Your Customer Service agent goes to work inside your system, and your team finally gets its time back.
Yes. Your Customer Service agent works in your system: your ERP, your CRM and your inbox. Your data stays in its own environment, and your agent learns from team feedback.
Start with Customer Service and add agents as you grow. Each one shares what the others know, so your time back multiplies with every agent.
Built with manufacturers
Every question in. Every answer out. Every system talking to the next.
Your team, back on the work only they can do.
We’re building that future with manufacturers now.
Let’s build yours.